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Shipping Policy

DELIVERY DETAILS

We offer standard free shipping from our delivery partner Australia Post. Please see the below details on delivery timeframes within Australia:

  • Metro: 3 – 7 business days
  • Regional: 4 – 9 business days
  • Remote: 4 – 11 business days

 

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Friday).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Brand Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond KJC Nature Bare’s reasonable control. Online orders are processed and shipped from Sydney, NSW and so we follow any NSW Public Holidays.

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays, or Brand Campaigns), dispatch times may be longer.

TRACKING

You will receive an email with your tracking information once your order has been processed.

You can track the progress of your order through to shipment under ‘Order Tracking’ in the My Account section or by entering your order or tracking number here.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please email us at info@kjcnaturebare.com.au and the team will assist you with your enquiry.

AUTHORITY TO LEAVE 

To minimise the transmissible spread of COVID-19 our delivery partners are aiming to provide an entirely contactless delivery, and so signatures will not be required when delivering your order. All orders will be shipped with Authority To Leave (ATL). ATL deliveries authorise the delivery driver to leave your parcel in a safe location at the delivery address. Alternatively, you can opt to have your order delivered to a P.O Box or secure Australia Post Parcel Locker.

What is deemed a safe place?

‘Safe places’ are considered a secure location at your delivery address where your order is hidden from plain view. A safe place can differ between properties dependent on Courier accessibility. Generally, orders left without a signature may be left behind bins, in power boxes, at your back door or porch area and/or near letterboxes.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our team on info@kjcnaturebare.com.au. If you have not received your order within the above timeframes, please contact us so that we can assist you.